Privacy Policy

 Privacy policy of Azwaaj.com

Azwaaj.com is a leading online portal that provides online services for matchmaking. For this reason we are bound to use your personal information gathered from different resources. Our privacy policy was developed to meet our commitment to deliver services with high level of integrity to our clients. We will only collect, use and disclose Personal information in accordance with this Privacy Statement and the laws applicable in the jurisdictions in which we are collecting Personal Data. We are strongly committed to your right to privacy, we understand that users of matrimonial portal are very concerned about their personal information, privacy and security of data that they provide. You acknowledge that you are disclosing information voluntarily. If you don’t agree with our privacy policy or you don’t feel safe while sharing your genuine information please don’t use Azwaaj.

Types of information collected

Nature of data collected by Azwaaj falls into multiple categories whether you visit the site or get registered. The nature of data gathered can change with respect to nature of services you are acquiring from our site. These information may fall in mainly these categories.

·         Personal information provided by you

·         Information gathered from third party resources.

 Information gathered upon visiting the site

 Whether you choose to be a member or not there are some kind of information that is collected by the server automatically on visiting the site. This information is used for statistical pupose only and does not fall into personal information category. This kind of information remains anonymous and is not linked to any personal information unless you get registered.

This information may include type of browser, IP address, date and time of visiting the site features you have been using, device information, device ID and type, operating system.etc.

Personal Information provided by you

 Information provided by you on time of registering a profile to avail full services provided by ou site. This information can be non-identifying as well as personal data directly provided by you. This information is not limited and can be changed with time to time if you provide us with additional information.

Personal data gathered on time on registration may include your full name, your email address, your phone number, zip/postal code, your educational information, your gender, your date of birth, your photos, your hobbies, your residential address, your country, your employment details and all other information that are asked while time of registering a profile. It also includes the information and details that you provide at time of complaint or customer care.

If you choose any paid services of the site your credited card number and other information is gathered depending on nature of payment channel and services you choose. If you choose to register from any social media platform as given on the site, the information is gathered on basis you choose through their APIs.

 Information gathered from third party resources

 Just like other sites Azwaaj.com also uses cookies, web server logs and other tracking technologies (web beacons, advertising IDs, etc) to improve user experience on our site. The information gathered through these kind of resources are anonymous and are not linked to any specific person. While you may also choose to decline a cookie agreement but than you may not be able to use full features of the site.

 Azwaaj.com also allow other sites to advertise on our platform which may also collect data as according to their policies. We are also associated with Google Analytics and use reports provided by Google Analytics to monitor our website traffic.

 Usage of data collected:

 The personal data and other data collected by us is used for data analysis, effectiveness of our services and policies, continuous improvement of services, offer different promotional campaigns, manage your account, providing customer support and for suitable matches for you and others. We may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The data can be used for some other purposes except for selling to other companies or ay third parties.

 Sharing of data collected:

Every information you provide us is handled with the great care and security. We are also bound to cooperate fully when a situation arise where we are required by law or legal process to provide information about a customer/visitor and when we believe that disclosure is necessary to protect our rights, other members interest and protection, comply with a judicial proceeding, court order, or legal process served on our Web site and to protect the rights, property or personal safety of other members or the general public. We share the information provided by you with other users for the services. The information so published are provided by you and be cautious as what you share with other users.

In some exceptional cases when we require third party services for hosting, maintenance, backup, analysis, other services and web development. We have to give them access to your information. But it is done under our close instructions and applying the policies designed to protect your information.

Azwaaj.com is not responsible for privacy policy of other sites that are linked to our site and may collect your personal information.

 

  Time till your information is saved/used:

Your personal data collected by our site is used only and until it’s required to do so by our site or any law enforcement agencies and until you use our services. Once you delete your profile or stop using our services for good we anonymize your personal data. Your data can also be retain for long in case of any suspicious or fraudulent activities to establish legal defenses, resolving any disputes, to support business operation, to comply with relevant applicable laws and to maintain our sites integrity.

Guarding your personal Data:

 We are committed to guard your personal information through a system of organizational and technical security measures. We follow strict internal control measures and generally accepted industry standards designed to protect the security of any personal information submitted to us for processing. However, please also remember that it is not guaranteed that the internet itself is 100% secure because of the inherent nature of the Internet. Once your information is in our possession, proper security guidelines are followed to protect it against unauthorized access. There is no guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such sensitive information is encrypted and is protected with the best encryption software. All your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Dealing of Information Internationally:

 On our platform the information is collected and shared globally because our users are from different parts of the world. Once you create your profile you voluntarily allow us to share your information with any of our member irrespective of geographical location. There may be time when your data is shared to third party countries and international organizations. There may be a possibility of data security breach while transferring the data internationally because internet itself is not 100% secure. You have right to share your information or withdraw the consent of sharing your information. We also may share your information with anti-fraud solution providers located in USA and UK to keep you safe from these kind of fraudulent.

Dealing with Fake/Reported IDs:

Azwaaj.com reserves the right to terminate or cancel the membership of any person who is misusing the site mentioned below without any notice.in order to maintain the integrity of our site and our commitment to secure our valued users.

 Our policy about fake profiles or profiles bullying other users or profiles using the site for commercial use is very strict. We have an automated keyword algorithm on our site that generates alerts upon some specific keywords. If a profile is proved as fake it will be deleted right away with permanent ban of using the site for future use. Same goes with a person who uses the site for commercial use. However a reported profile will be deal with according to severity of situation. On reporting a profile the site management team may ask you to provide proof and other information about the person creating the problem. And once the reported profile is found guilty the consequences may vary from a short period ban to a permanent ban and losing the membership.

Policy for Refund:

This policy is related to users that goes for our any premium service.  Your request for refund will be entertained only in case if you buy a service but don’t use it at all. However if any premium service is used even for once or any other case will exempt you from claiming a refund and Azwaaj.com will have the right to ignore your request completely. The process of claiming a refund may take 30 days according to situation.

Change of Privacy Policy:

 Azwaaj.com reserves the right to change its privacy policy at any time. But as we value our users a lot, so the registered members and users will be notified via newsletters and policy page will also be updated.

Contacting Azwaaj.com:

In case you have any complaints or questions about privacy policies, procedures of the site or ur dealing with the site you can contact us via email us at info@azwaaj.com.