Azwaaj.com is a leading online portal that provides online services
for matchmaking, and understands the importance of privacy and data security.
We assure you that the data you provide on the site is fully in safe hands. And
is not shared with any other services or third parties. We are bound to use
your personal information gathered from different resources to match you with
to deliver services with high level of integrity to our clients. We will only
collect, use and disclose Personal information in accordance with this Privacy
Statement and the laws applicable in the jurisdictions in which we are
collecting Personal Data. We are
strongly committed to your right to privacy, we understand that users of
matrimonial portal are very concerned about their personal information, privacy
and security of data that they provide. You acknowledge that you are disclosing
don’t feel safe while sharing your genuine information please don’t use Azwaaj.com
Types of information collected
Nature of data collected by Azwaaj falls into multiple categories
whether you visit the site or get registered. The nature of data gathered can
change with respect to nature of services you are acquiring from our site.
These information may fall in mainly these categories.
information provided by you
gathered from third party resources.
Information gathered upon visiting the site
Whether you choose to be a member or not there are some kind
of information that is collected by the server automatically on visiting the
site. This information is used for statistical pupose only and does not fall
into personal information category. This kind of information remains anonymous
and is not linked to any personal information unless you get registered.
This information may include type of browser, IP address, date and
time of visiting the site features you have been using, device information,
device ID and type, operating system.etc.
Personal Information provided by you
Information provided by you on time of registering a profile
to avail full services provided by ou site. This information can be
non-identifying as well as personal data directly provided by you. This
information is not limited and can be changed with time to time if you provide
us with additional information.
Personal data gathered on time on registration may include your
full name, your email address, your phone number, zip/postal code, your
educational information, your gender, your date of birth, your photos, your
hobbies, your residential address, your country, your employment details and
all other information that are asked while time of registering a profile. It
also includes the information and details that you provide at time of complaint
or customer care.
If you choose any paid services of the site your credited card
number and other information is gathered depending on nature of payment channel
and services you choose. If you choose to register from any social media
platform as given on the site, the information is gathered on basis you choose
through their APIs.
Information gathered from third party resources
server logs and other tracking technologies (web beacons, advertising IDs, etc)
to improve user experience on our site. The information gathered through these
kind of resources are anonymous and are not linked to any specific person.
While you may also choose to decline a cookie agreement but than you may not be
able to use full features of the site.
Azwaaj.com also allow other sites to advertise on our
platform which may also collect data as according to their policies. We are
also associated with Google Analytics and use reports provided by Google
Analytics to monitor our website traffic.
Usage of data collected:
The personal data and other data collected by us is used for
data analysis, effectiveness of our services and policies, continuous
improvement of services, offer different promotional campaigns, manage your
account, providing customer support and for suitable matches for you and
others. We may also use the information we collect to notify you about
important changes to our Web site, new services and special offers we think you
will find valuable. The data can be used for some other purposes except for
selling to other companies or ay third parties.
Sharing of data collected:
Every information you provide us is handled with the great care
and security. We are also bound to cooperate fully when a situation arise where
we are required by law or legal process to provide information about a
customer/visitor and when we believe that disclosure is necessary to protect
our rights, other members interest and protection, comply with a judicial
proceeding, court order, or legal process served on our Web site and to protect
the rights, property or personal safety of other members or the general public. We share the information provided by you with other users for the
services. The information so published are provided by you and be cautious as
what you share with other users.
In some exceptional cases when we require third party services for
hosting, maintenance, backup, analysis, other services and web development. We
have to give them access to your information. But it is done under our close
instructions and applying the policies designed to protect your information.
that are linked to our site and may collect your personal information.
Time till your
information is saved/used:
Your personal data collected by our site is used only and until
it’s required to do so by our site or any law enforcement agencies and until
you use our services. Once you delete your profile or stop using our services
for good we anonymize your personal data. Your data can also be retain for long
in case of any suspicious or fraudulent activities to establish legal defenses,
resolving any disputes, to support business operation, to comply with relevant
applicable laws and to maintain our sites integrity.
Guarding your personal Data:
We are committed to guard your personal information through
a system of organizational and technical security measures. We follow strict
internal control measures and generally accepted industry standards designed to
protect the security of any personal information submitted to us for
processing. However, please also remember that it is not guaranteed that the
internet itself is 100% secure because of the inherent nature of the Internet.
Once your information is in our possession, proper security guidelines are
followed to protect it against unauthorized access. There is no guarantee that
data, during transmission through the Internet or while stored on our systems
or otherwise in our care, is absolutely safe from intrusion by others. When our
registration/order process asks you to enter sensitive information (such as a
credit card number), such sensitive information is encrypted and is protected
with the best encryption software. All your information, not just the sensitive
information mentioned above, is restricted in our offices. Only employees who
need the information to perform a specific job are granted access to personally
Dealing of Information Internationally:
On our platform the information is collected and shared
globally because our users are from different parts of the world. Once you
create your profile you voluntarily allow us to share your information with any
of our member irrespective of geographical location. There may be time when
your data is shared to third party countries and international organizations.
There may be a possibility of data security breach while transferring the data
internationally because internet itself is not 100% secure. You have right to
share your information or withdraw the consent of sharing your information. We
also may share your information with anti-fraud solution providers located in
USA and UK to keep you safe from these kind of fraudulent.
Dealing with Fake/Reported IDs:
Azwaaj.com reserves the right to terminate or cancel the membership
of any person who is misusing the site mentioned below without any notice. In
order to maintain the integrity of our site and our commitment to secure our
Our policy about fake profiles or profiles bullying other
users or profiles using the site for commercial use is very strict. We have an
automated keyword algorithm on our site that generates alerts upon some
specific keywords. If a profile is proved as fake it will be deleted right away
with permanent ban of using the site for future use. Same goes with a person
who uses the site for commercial use. However a reported profile will be deal
with according to severity of situation. On reporting a profile the site
management team may ask you to provide proof and other information about the
person creating the problem. And once the reported profile is found guilty the
consequences may vary from a short period ban to a permanent ban and losing the
Policy for Refund:
This policy is related to users that goes for our any premium service.
Your request for refund will be entertained only in case if you buy a service
but don’t use it at all. However, if any premium service is used even for once
or any other case will exempt you from claiming a refund and Azwaaj.com will
have the right to ignore your request completely. The process of claiming a
refund may take 30 days according to situation.
at any time. But as we value our users a lot, so the registered members and
users will be notified via newsletters and policy page will also be updated.
In case you have any complaints or questions about privacy policies,
procedures of the site or your dealing with the site you can contact us via
email us at firstname.lastname@example.org.